Privacy Policy

Last updated: 8 September 2026

MeravantaresortClub respects the privacy of guests, website visitors and people who contact us. This policy explains how collects, uses, stores and discloses personal information in connection with resort enquiries, accommodation services, guest support and this website. We aim to handle personal information consistently with the New Zealand Privacy Act 2020 and its information privacy principles.

1. Information we may collect

Depending on how you interact with us, we may collect your name, email address, telephone number, enquiry details, accommodation preferences, dates connected with a proposed stay, accessibility requests you choose to share, records of communications, and technical information generated when you use the website. We only seek information that is reasonably necessary for the relevant purpose.

2. How information is collected

Information may be collected when you submit a website enquiry, contact our team, request information about rooms or resort services, communicate with guest services, or otherwise provide information directly to us. Basic technical data may also be generated by your browser or by services required to display website features such as the embedded map.

3. Why we use personal information

• to respond to enquiries and provide requested resort information;
• to manage accommodation or service requests and related communications;
• to provide guest support and maintain service records;
• to keep the website secure, reliable and functional;
• to comply with legal, regulatory, accounting and record-keeping obligations;
• to protect our guests, staff, property and legitimate business interests.

4. Disclosure of information

We may disclose information to service providers that support our website, communications, booking administration, technology, professional advice or legal compliance where this is reasonably required. We do not sell personal information. Where a provider processes information for us, we expect it to use the information only for the agreed purpose and to apply appropriate safeguards.

5. Overseas processing

Some technology providers may process data outside New Zealand. Where overseas disclosure occurs, we take reasonable steps appropriate to the circumstances to ensure that personal information is protected in a manner consistent with applicable New Zealand privacy requirements.

6. Storage, security and retention

We use reasonable administrative and technical measures designed to protect information against loss, unauthorised access, misuse, alteration or disclosure. We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business records, or to meet legal obligations, after which it is deleted or securely de-identified where appropriate.

7. Access and correction

You may ask whether we hold personal information about you and request access to or correction of that information, subject to rights and exceptions under New Zealand law. Contact us using the details below and provide enough information for us to identify the relevant records and respond securely.

8. Privacy breaches

If a privacy incident occurs, we assess the circumstances and take steps to contain and address the issue. Where the Privacy Act 2020 requires notification because a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required.

9. Cookies and similar technologies

This website may use essential browser storage or cookies required for navigation and interface functions. Third-party content, including the embedded map, may also use its own technologies when loaded. More information is available in our Cookie Policy.

10. Children and age-restricted areas

The resort website is intended for general accommodation and hospitality information. Access to the physical Casino gambling area is restricted to people aged 20 years or older in accordance with New Zealand law. We do not knowingly use the website to solicit personal information from children for gambling-related purposes.

11. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be posted on this page with its revision date.