Terms of Service

Last updated: 8 September 2026

These Terms of Service govern your use of the MeravantaresortClub website and your communications with . By using this website, you agree to these terms. If you do not agree, please discontinue use of the website.

1. Website purpose

This website provides information about accommodation, resort facilities, dining, wellness services, events and the physical Casino area associated with MeravantaresortClub. Website content is informational and may be updated as facilities, availability or operating arrangements change. The website itself does not provide online casino gambling.

2. Enquiries and reservations

Submitting an enquiry does not by itself create a confirmed accommodation reservation or contract. A reservation is confirmed only when the applicable booking process has been completed and you have received confirmation from us or an authorised booking channel. Availability, room type, rates, inclusions and stay conditions may vary by date and selected service.

3. Prices and payment

Displayed accommodation prices are indicative unless a specific booking confirmation states otherwise. Final pricing, taxes, fees, deposits and payment timing will be shown or communicated during the booking process. You are responsible for providing accurate payment and contact information when a confirmed reservation requires it.

4. Changes, cancellations and no-shows

Cancellation and amendment conditions may differ by room rate, package, event or booking channel. The terms supplied with the relevant confirmed reservation take priority for that reservation. Guests should review cancellation deadlines and any applicable charges before confirming a stay.

5. Guest conduct and resort rules

Guests and visitors must behave lawfully, safely and respectfully toward staff, other guests, property and facilities. We may restrict access to particular facilities where reasonably necessary for safety, security, operational requirements or compliance with law. Additional house rules may apply to pools, wellness areas, events, fitness facilities and other controlled spaces.

6. Casino age restriction

Under New Zealand law, a person under 20 years must not participate in casino gambling or enter or remain in the gambling area of a casino. MeravantaresortClub may request acceptable proof of age before allowing access to the physical Casino gambling area. General hotel and resort areas may have different access conditions.

7. Responsible participation

Casino entertainment should be treated as an optional adult leisure activity. Guests are expected to comply with applicable rules, staff directions and any harm-minimisation or exclusion requirements that apply to the gaming area.

8. Accuracy and availability

We aim to keep website information accurate, but photographs, descriptions, operating hours, menus, facility details, room layouts and schedules may change. Temporary closures, maintenance, weather, events or operational needs may affect availability. Where a material change affects a confirmed booking, applicable booking terms and consumer law rights continue to apply.

9. Intellectual property

The website design, original text, brand elements and other materials owned by or licensed to are protected by applicable intellectual property laws. You may use the website for personal information and booking-related purposes, but you may not reproduce, republish or commercially exploit protected content without permission.

10. Acceptable website use

You must not attempt to interfere with website security, introduce malicious code, scrape or overload the service in a way that disrupts normal operation, impersonate another person, or use the website for unlawful or misleading activity.

11. Liability

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under New Zealand law. To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control or by misuse of the website. Specific accommodation or service contracts may contain additional lawful terms relevant to the booked service.

12. Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy.

13. Governing law

These website terms are governed by the laws of New Zealand. Disputes relating to these terms are subject to the jurisdiction of New Zealand courts, subject to any mandatory consumer rights or dispute-resolution requirements that apply.

14. Changes and contact

We may revise these terms to reflect changes to our website, services or legal obligations. The current version will be posted here with its revision date. Questions may be sent to the contact details below.